Before sending their teen to Tranquility, parents are advised that it might be prudent to keep their plan a secret, and employ an approved escort service to break the news. The first most teenagers hear of Tranquility is therefore when they are woken from their beds at home at 4am by guards, who place them in a van, handcuffed if necessary, drive them to an airport and fly them to Jamaica. The child will not be allowed to speak to his or her parents for up to six months, or see them for up to a year.