Here's the lowdown, folks:
I used to reccomend toshiba products to people, and I have been a repeat customer. But, now, I hope that the company crashes and burns. ****ty customer service, and getting routed to support centers somewhere in South America has changed all of that.
I bought a toshiba laptop in September, and it failed on November 11 as of this year. So what did I do. I sent it off to one of Toshiba's repair centers, as being a poor college student does not permit me to chuck out $200 on my own new hard drive. Guess what? It's now December first, and their promise of getting my o****ba back in three days is long past due. In fact, a recent telephone call to once again "Inquire" about the status of the machine said the parts were still on "hold". I'm thinking, "the ****ing thing was sent to a repair facility, how can it not have one measly little hard drive lying around, and why did it take three weeks to order one." Once again, a phone call was made to toshiba, and I told them to send me a new laptop, as not having it has caused me great distress in my computer accelerated English course. Their reply was "We can't do that." So after that, I told them to send me the part, and I'd fix it myself, and they said "we can't do that." After that, I told them to just send the **** heap back to me, unrepaired, and I'd shell out the $200 or $300 myself and fix it, to which the reply was "We do not know where your laptop is."
Now how about that, they lost my laptop. I played exactly by their rules: Taking it down to CompUSA in Fairlawn, Ohio, as they were listed on the Toshiba website as an authorized repair center who would repair the product under a warranty. The guy in CompUSA said that toshiba required them to ship it out to a repair center, so I said OK, and let them do their thing.
Well, I've been recieving calls every few days or so saying that they are still waiting on parts.
Thanks to this, my english class at the good ole University of Akron has been much harder than it should be, and the $2,000 laptop is in repair limbo.
Bottom line folks, DO NOT BUY ANYTHING TOSHIBA. Do not buy a computer, television, DVD player, nor anything else from them. In fact, if all of us can band together, then I'm sure we can force them out of business; and when they do, I will be there to point and laugh at the companies employees as they realize that their poor service will have caused them to go jobless and starve.
I will go Compaq before I ever go Toshiba again. Hell, I'll go HP before I ever go Toshiba again, and that would be stooping pretty low.
