Need some quick help w/ words

I have an application in to be a security officer at the local mall. One of the open ended questions (room for about 3 or 4 sentences) has me stuck.

I'm good with doing things but not so much with explaining what i would do in a situation in words. I know in this situation i would want to calm the person and try and help them while keeping order in the mall, but im not sure how to word it the best way.

Nobody's response would be used, im just looking for some insight as to how you would answer this question.

Quote:

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How would you handle an irate person who insists on screaming obscenities while walking through the mall?

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one of them questions.

they are probably looking for an answer that shows your ability to remain calm and rational during "stressful situations."

i would explain how i have the ability to remain calm and that through my continued calmness the customer would begin to mirror my attitude so that the situation can be resolved amicably.

Something along the lines of:

"I would approach the person calmly in a nonconfrontational posture wearing a smile on my face. While I was discussing what was bothering him I would casually lead him to a less crowded area of the mall such as the entrance to the restrooms or an empty corner. If the person failed to calm down or if I was unable to handle the situation I would descretely call for backup"

Just a quick thought though.

Doodle a stick figure kicking another stick figure in the nuts.

Solution 1:

1. Grab a ball gag.
2. Tackle person
3. Insert gag

Solution 2:

1. Grab tranqulizer rifle
2. Find a supported firing position
3. Shoot offender until they are no longer concious

:) Sorry I'm bad with those type of questions

Hand out earplugs.

Thantos' and Govt's solutions seem to be the best :)

It would depend on what they're yelling, but I would attempt to calmly assure them that I understand how they feel and know exactly what they're going through. I'd let them know that I will help them rectify the situation and do whatever it takes to provide a false sense of security that will lower his/her tone. Of course once I have them in the back room I'm going to perform an elbow drop from the top turnbuckle.

thnx for the ideas guys.

Quote:

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How would you handle an irate person who insists on screaming obscenities while walking through the mall?

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Join in

Good luck, looks like Andy's already posted about the best response you could give...

>Doodle a stick figure kicking another stick figure in the nuts.

hahahahahah

wow I really LOLed at that one.