Originally Posted by
HTAQTSW
Be precise and informative about your problem
Describe the symptoms of your problem or bug carefully and clearly.
Describe the environment in which it occurs (machine, OS, application, whatever). Provide your vendor's distribution and release level (e.g.: “Fedora Core 7”, “Slackware 9.1”, etc.).
Describe the research you did to try and understand the problem before you asked the question.
Describe the diagnostic steps you took to try and pin down the problem yourself before you asked the question.
Describe any possibly relevant recent changes in your computer or software configuration.
If at all possible, provide a way to reproduce the problem in a controlled environment.
Do the best you can to anticipate the questions a hacker will ask, and answer them in advance in your request for help.
Giving hackers the ability to reproduce the problem in a controlled environment is especially important if you are reporting something you think is a bug in code. When you do this, your odds of getting a useful answer and the speed with which you are likely to get that answer both improve tremendously.
Simon Tatham has written an excellent essay entitled How to Report Bugs Effectively. I strongly recommend that you read it.
