View Full Version : Remote Assistance

11-28-2001, 11:15 AM
I tried that yesterday, with my computer, and my computer was running so slow that I couldn't even move my mouse. is this normal?

11-28-2001, 11:31 PM
This means that something in your computer has met death(not responding!!)

The V.
11-29-2001, 01:37 AM
Never used it (or XP, for that matter) but if it's anything like the programs I've used, unless you're both on fast connects, it's pathetically slow. Using it on dialup connections is probably impractically slow.

11-29-2001, 05:06 AM
i have used this to help out my mother - i am on a cable modem she is on a 33.3 modem (so not particularly fast her end). Have had no problems with it though sometimes the mouse can look a bit jerky on the screen

11-29-2001, 08:02 AM
Well for one thing, it was responding, and there isn't anything wrong with my computer or the way it is set up, and I am very aware that it could have been my connection speed which is about 53k and the other guy was at college, so it would have been faster there. I was just wondering if people who have had 2 fast connections also noticed it being very slow due to just the amount of data needed to be transfered

The V.
11-29-2001, 12:28 PM
53 K -- you have a 56 K modem, but this is only 56K downstream -- upstream, you're still 33.6; 56K modems work based on the theory that you don't need equal upstream/downstream bandwidth.

11-29-2001, 03:18 PM
I didn't know that for a 56K modem the upstream speed is different from the downstream speed.

So I have a question. Under windows, the two little monitors in the system tray. Are they showing the upstream speed or downstream speed?

The V.
11-29-2001, 03:48 PM
The two little lights? One blinks everytime a packet is sent, the other when it is received.

The connection speed it reports is SOMETIMES the downstream speed, and sometimes it's the internal speed of the port (which is controlled by config settings but it varies, modem to modem, so there's no easy means to get this to always show downstream speed). If you get a number like 112,000 bps, or anything that is unreasonable to expect from your modem, this is the internal speed (how fast the CPU and port can communicate).