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View Full Version : I hate tech support....



VirtualAce
10-20-2001, 03:53 AM
Tech support really annoys me. Not all tech support's but most. I usually have to send at least 2 to 3 e-mails just to get a human response and not a general one. Then, I have to convince them that I'm not some brain-dead user that doesn't know what drivers are or where the start button is on the desktop.

So I write a huge e-mail describing my problem in great detail so they can isolate the bug. I don't want to sound like I'm telling them what to do and definitely don't want to sound like I'm applying for a programming position.

They write back telling me that I need to update my drivers, patch the game, or re-install......all of which have already been done. I own about 200 games and 9 times out of 10, this is what usually happens. Cookie-cutter tech support.

So, I'm stuck with a buggy game, a patch that does not fix the bug, and brain dead tech support that is telling me how to find the start button on the desktop. Give me a break!!

Fordy
10-20-2001, 04:47 AM
Yeah...sounds familiar to we, but its usually with setting up an ISP for someone.......


On the flipside though......can you imagine the monotiny of such a job......especially if you work on say an ISP helpdesk and recieve > 100 calls a day with "I plugged it in, but it just doesnt work" or "What do you mean? I'm going to have to pay for a modem as well!!!!" or "Which button do I press to click a button"....Its probably reasons like that that they get used to realling off the same old responses like drivers, updates etc......

When they are presented with someone that has a bit of experience, they dont have the motivation to actually think about a solution.......whats the point.....they are going home in 2 hours anyway....

Govtcheez
10-20-2001, 08:59 AM
hehehehe again

http://www.rantapalooza.com/?op=displaystory;sid=2001/9/17/115540/659