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Generator
08-19-2001, 11:05 AM
Anyone in here do any work with telecommunications? I was goofing around at work and noticed a thing called CCR (Customer Controlled Routing) I was checking it out and it looked similar to C-C++ Check this out. Nortel made it (I think) Its used to route calls to agents in a call center through an ACD.

EG:

/* Sample CCR thing I goofed around with */


GOTO r_callers IF (Day Of Year = Weekday)

FORCE BUSY IF (Day Of Year = Holiday OR
Day Of Week = Weekend) AND
(Total Queued Calls dummy_q >
(2*Logged Agents dummy_q))

SECTION r_callers
WAIT 2
QUEUE TO 1234
WAIT 2
GIVE RAN
FORCE DISCONNECT

/* The End */

Does anyone play with this stuff at all?