Thread: Dumb Customer...

  1. #1
    Its not rocket science vasanth's Avatar
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    Dumb Customer...

    At the call centre where I work I spoke with a customer and this is how the conversation went...


    She: - I am calling from company xxxxxx, I want to know the status of our fault

    Me:- Our engineers are looking into it and it will be fixed shortly...


    She: - My boss needs to know the reason for the outage


    Me:- It’s due to a under sea cable break near Bahrain, Our engineers are presently looking into it...

    She: - I need to speak to the engineer then

    Me:- But they are in Bahrain

    She: - I want to speak to them

    Me:- (with a smile) they are under water in scuba gear fixing your cable

    She: - Don’t they carry mobile phones

    hahahhahahhahahahahahahhahaha

  2. #2
    C++ Developer XSquared's Avatar
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    Just say 'Yes, I'll put you through with them now.', place them on hold, and time how long it takes for them to hang up. It's really fun to do if you don't care about your handle time.
    Naturally I didn't feel inspired enough to read all the links for you, since I already slaved away for long hours under a blistering sun pressing the search button after typing four whole words! - Quzah

    You. Fetch me my copy of the Wall Street Journal. You two, fight to the death - Stewie

  3. #3
    Registered User TravisS's Avatar
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    Make little "bubbly" sounds like you're under water. Maybe run a near by faucet

  4. #4
    & the hat of GPL slaying Thantos's Avatar
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    My own experience:

    Me: Thank you for calling the G6 telephone helpdesk, how can I help you?
    Her: Yes my bathtub is overflowing

    Me: Ma'am this is the G6 telephone helpdesk
    Her: Yes my bathtub is overflowing

    Me: Ma'am this is the telephone helpdesk. You need to call Facilities Maintenance to take care of the bathtub. Unless you have a telephone problem I can't help you
    Her: Oh my bedroom phone isn't working

    Me: That I can help you with....



    Whne in Oki we had the main telephone trunk in the Pacific get cut. Talk about a very annoying few hours till we got it redirected.

  5. #5
    Much older and wiser Fountain's Avatar
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    Many years ago, a customer returned some taps, all angry stating that...

    "The hot water is coming out of the cold tap and vice versa"

    Uh huh?!
    Such is life.

  6. #6
    Redundantly Redundant RoD's Avatar
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    while i was working at gateway tech support i took a phonecall from an older man, he was having problems with his Dell and i was unable to explain to him why i couldnt help him.

    He ended up being transferred, at his request, to my boss who eventually hung up on him. He was dense.

  7. #7
    C++ Developer XSquared's Avatar
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    Where I work, the supervisor calls are much more fun, because the sup actually comes to your desk to take the call. So, if you can find another headset, you can listen in on the call.
    Naturally I didn't feel inspired enough to read all the links for you, since I already slaved away for long hours under a blistering sun pressing the search button after typing four whole words! - Quzah

    You. Fetch me my copy of the Wall Street Journal. You two, fight to the death - Stewie

  8. #8
    Its not rocket science vasanth's Avatar
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    Ohh boy.. this board seems to be filled with people working in call centres(including me) Looks like call centres require a lot of C programmers.

  9. #9
    & the hat of GPL slaying Thantos's Avatar
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    Someone must have known we were talking about this subject:
    http://www.queenofwands.net/comics/20040322.jpg

  10. #10
    C++ Developer XSquared's Avatar
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    ROFL. That's great.
    Naturally I didn't feel inspired enough to read all the links for you, since I already slaved away for long hours under a blistering sun pressing the search button after typing four whole words! - Quzah

    You. Fetch me my copy of the Wall Street Journal. You two, fight to the death - Stewie

  11. #11
    how I loathe tech support.
    DrakkenKorin

    Get off my Intarweb!!!!

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