Thread: I hate tech support....

  1. #1
    Super Moderator VirtualAce's Avatar
    Join Date
    Aug 2001

    I hate tech support....

    Tech support really annoys me. Not all tech support's but most. I usually have to send at least 2 to 3 e-mails just to get a human response and not a general one. Then, I have to convince them that I'm not some brain-dead user that doesn't know what drivers are or where the start button is on the desktop.

    So I write a huge e-mail describing my problem in great detail so they can isolate the bug. I don't want to sound like I'm telling them what to do and definitely don't want to sound like I'm applying for a programming position.

    They write back telling me that I need to update my drivers, patch the game, or re-install......all of which have already been done. I own about 200 games and 9 times out of 10, this is what usually happens. Cookie-cutter tech support.

    So, I'm stuck with a buggy game, a patch that does not fix the bug, and brain dead tech support that is telling me how to find the start button on the desktop. Give me a break!!

  2. #2
    &TH of undefined behavior Fordy's Avatar
    Join Date
    Aug 2001
    Yeah...sounds familiar to we, but its usually with setting up an ISP for someone.......

    On the flipside though......can you imagine the monotiny of such a job......especially if you work on say an ISP helpdesk and recieve > 100 calls a day with "I plugged it in, but it just doesnt work" or "What do you mean? I'm going to have to pay for a modem as well!!!!" or "Which button do I press to click a button"....Its probably reasons like that that they get used to realling off the same old responses like drivers, updates etc......

    When they are presented with someone that has a bit of experience, they dont have the motivation to actually think about a solution.......whats the point.....they are going home in 2 hours anyway....

  3. #3
    Mayor of Awesometown Govtcheez's Avatar
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    Aug 2001

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