frustrated job!

[Cemilia]

i have a idiot customer who i hated the most?ask me to do that,explain that....he is completely idiot... for god sake..i didn't even serve him for the next time..
sorry..i just rant over here only... and the boss asked me to say sorry for him..as i'm the one who done the wrong thing? ;( damn

i just wanna to know u guys opinion over here...
and how u guys handled it/ i just curious to know...
how u guys stand for it? if u r a customer service reps....


What would you describe as the most difficult situation you have ever encountered when dealing with customers?


And how is the best thing u do to handle a very demanding customers?

[Prelude]

>how u guys stand for it?
Your personal feelings are irrelevant when it comes to things like this. Just grit your teeth and be nice to them. It's not like the customer will hang around you 24/7, they go away happy and you keep your job.

>What would you describe as the most difficult situation you have ever encountered when dealing with customers?
Thankfully, I don't have to deal with customers.

-Prelude

[Shiro]

>What would you describe as the most difficult situation you have ever encountered when dealing with customers?

Well, personally I don't have a lot to do with the management of our customers, I usually only talk to the technicians of our customers, which normally goes very well. But in a fixed-price project there were some difficult discussions when activities ran out of time or when the customer demanded to change some functionality and said it was part of the project. In other words, the customer didn't want to pay extra for it.

[Cgawd]

i have a idiot customer

an*

i dont always spell things right, but having a typo in a phrase where you call others an idiot is just too funny.

[Govtcheez]

> i dont

I don't

Having a typo when you correct other people is funny, too.

[Cgawd]

notice how i dont use *'*s when i post on forums, takes too long to type

[JoeSixpack]

Howlazy?

Idon'tuse* *'swhenIpostonforumsastheytaketoolongtotype.

[Zewu]

I really get frustrated when I read your story Cemilla. I would do anything my boss wants me to do, to my absolute best, if I had a job, which I so much wish I had.

You really made me laugh there JoeSixpack

[Eibro]

Originally posted by Cgawd
an*

i dont always spell things right, but having a typo in a phrase where you call others an idiot is just too funny.

Perhaps english is not his/her first language. Don't be so ignorant.

[valar_king]

Originally posted by Cemilia
i have a idiot customer who i hated the most?ask me to do that,explain that....he is completely idiot... for god sake..i didn't even serve him for the next time..
sorry..i just rant over here only... and the boss asked me to say sorry for him..as i'm the one who done the wrong thing? ;( damn

i just wanna to know u guys opinion over here...
and how u guys handled it/ i just curious to know...
how u guys stand for it? if u r a customer service reps....


What would you describe as the most difficult situation you have ever encountered when dealing with customers?


And how is the best thing u do to handle a very demanding customers?

Am I the only one who can't understand the words that are coming out of yuor mouth? (Err, computer)

[skipper]

Am I the only one who can't understand the words that are coming out of yuor mouth? (Err, computer)

Typographical errors are the exception, are they?

We all have those "buttons" which, when pushed, elicit reactions that we may not be proud of, or happy with, in retrospect.

And, when dealing with a client/customer who may not have the brains, or good manners, that God gave to a goat, I would refer you back to Prelude's advice. (I might disagree with her assessment that your personal feelings are irrelevant from the standpoint of letting a complete boor know that you're job doesn't contain the description of "door mat", but I don't disagree with the context of her statement. Well, personally, I do, but, professionally, I don't. )

-Skipper

[Hammer]

>>how is the best thing u do to handle a very demanding customers?
<my opinions follow, I don't know what type of customer you have (private/corporate etc), so adapt what I'm saying to suit you>

There's a big difference between a customer who's an idiot and one who's "demanding". Never get confused between the two.

Just because they ask a lot of questions, or keep asking you to do work for them, doesn't mean they are stupid, or out to get you. You are paid (I presume) to provide a service to them, which means their cash is going on you (indirectly of course), so they will want to get the most for their money. Wouldn't you? OK, so you have some seemingly dumb questions to answer... that's no big deal. In fact, I'd say it's easy money.

>>the boss asked me to say sorry for him..as i'm the one who done the wrong thing<<
Maybe you were, I don't know. All I can say is your boss is either:
- compeletly wrong and doesn't deserve you as an employee. In this case, you must prove them to be wrong.
OR
- far more experienced and knowledgable within regards to customer relations than yourself, and therefore correct in his/her decision that you were wrong.
Either way, apologising is always a difficult thing to do, so I feel for you there.

How to manage them better? Well, experience is what you need.

Here are some Do's and Don't's

Don't get angry. If someone gets angry at you, either control the situation calmly or walk away from it. Shouting abuse at each other down the phone will eventually hurt your pay cheque one way or another, and your stress level will adversely affect your other work/clients. Remember, the work place isn't like the school playground where it was uncool to walk away from a fight.

Don't promise the earth and deliver nothing. From this I mean, don't tell them you'll have their answers by 5pm, and then sod off to the pub at 16.45. If you can't meet a deadline, don't agree to it in the first place. And if you find yourself going past one, tell someone at the earliest possible time (probably discuss internally first)

Don't overload yourself with work. If a client asks too much of you, tell them you can't do everything today, somethings will have to wait until tomorrow. Make THEM choose which tasks wait until tomorrow, rather than making assumptions of your own.

Do explain about costs. If a client asks you to do work that will take you longer than a small amount of time, check to ensure it's within the contracted agreement and that they are paying you for this particular service. If you tell them a job is going to take XX hours, and its outside regular contracts, so it'll cost them a one of payment of hours*rate, they often go away and don't come back. Companies tend to have a monatary sign off process that means the little people can't go spending cash on your services without management approval, so if you can bury them in paper work, all the better for you

Do answer their questions fully, and use the right words. What I mean is, don't give a non-technical person a detailed technical answer.

Do back phone conversations up in writing. If you make an agreement over the phone, send them an email/letter to confirm what was said.

Do raise problems to your manager. Don't be afraid to talk to him/her about problems you are having. If they're a good boss, they will listen and help you. If they are a bad boss, then I wouldn't want to work for them anyway, so I'd leave gracefully.

Do buy a punch bag and hang it in your office for those extra stressful days

Prelude:
Thankfully, I don't have to deal with customers.

Wrong, I'm sure. What about other departments within your company, some of those will be your customers, and you will be theirs. Similar rules apply to internal staff as to external paying customers.

[face_master]

Where I work (Woolworths) as a cahsier, I firggin' hate customers. I hate them so much. They are so dumb and selfish. They have no care for me in any way, they only think of themselves. And my bosses are all serious hypocrites - they make up all these rules but never follow them but you get in trouble when you dont follow them. Its crazy. And then, after all this happening, they complain when I bludge.

But the joke's on Woolworths. Its not possible to imagine the amount of stock we steal. Hahaha!!

Just remember, all you grocery-buying d**kheads, next time you come into the store and have been served, we'll laugh at you and makes jokes about you behind your back as usual! Haha. We hate you so, so much.

Have a nice day


//EDIT: I cant wait untill I become a programmer and dont have to deal with these idiots.

[damonbrinkley]

Originally posted by face_master
Just remember, all you grocery-buying d**kheads, next time you come into the store and have been served, we'll laugh at you and makes jokes about you behind your back as usual! Haha. We hate you so, so much.

You sound like a typical snot-nosed little high-school know-it-all student.

Just remember, when you go into a grocery store or retail store.....you're the customer then. I guess they laugh and make fun of you when you leave.

Have a nice day


//EDIT: I cant wait untill I become a programmer and dont have to deal with these idiots.

And you think you won't have to deal with demanding bosses, deadlines, and corporate politics as a programmer? You've got lots to learn my friend, it only gets worse.

[Govtcheez]

> You've got lots to learn my friend, it only gets worse.

It's not always downhill - eventually you get the sweet relief of death.