I remember when I first got a computer (ages ago) I rang up tech support (we got a brand name Packard Bell - how stupid) there was a problem with the display. It was only 16 colours and the guy just "hrmm....just re-install windows." I fixed the problem on my own soon after. Then I had a problem trying to change my res and they said "Just re-install windows". FAR OUT. Is that all these people know how to do??