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Registered User
Ccr
Anyone in here do any work with telecommunications? I was goofing around at work and noticed a thing called CCR (Customer Controlled Routing) I was checking it out and it looked similar to C-C++ Check this out. Nortel made it (I think) Its used to route calls to agents in a call center through an ACD.
EG:
/* Sample CCR thing I goofed around with */
GOTO r_callers IF (Day Of Year = Weekday)
FORCE BUSY IF (Day Of Year = Holiday OR
Day Of Week = Weekend) AND
(Total Queued Calls dummy_q >
(2*Logged Agents dummy_q))
SECTION r_callers
WAIT 2
QUEUE TO 1234
WAIT 2
GIVE RAN
FORCE DISCONNECT
/* The End */
Does anyone play with this stuff at all?
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