I work at a medium size company (about 90 users) and I was assigned to develop a Problem Reporting System.
The system needs to be accesible by all users and managers with different access levels.
Basically once the users get an error they need to be able to pull up my stand alone application and report the error. The ticket then would be saved to one table in our SQL200 server, the IT department would then examine the reported incident, fix whatever bugs were reported and close the ticket.
This system would be running under windows 2000.
And would be programmed in Borland C++ Builder 5 Enterprise.
What is the best way to do that? How should I go about it?
Any advice, suggestion, comment is highly appreciated.
This should be a secure system in a way that users should not be able to close tickets and etc. only managers and IT people.