ROFL. That's great.
Type: Posts; User: XSquared
ROFL. That's great.
Where I work, the supervisor calls are much more fun, because the sup actually comes to your desk to take the call. So, if you can find another headset, you can listen in on the call. :)
Just say 'Yes, I'll put you through with them now.', place them on hold, and time how long it takes for them to hang up. It's really fun to do if you don't care about your handle time.