I have an application in to be a security officer at the local mall. One of the open ended questions (room for about 3 or 4 sentences) has me stuck.
I'm good with doing things but not so much with explaining what i would do in a situation in words. I know in this situation i would want to calm the person and try and help them while keeping order in the mall, but im not sure how to word it the best way.
Nobody's response would be used, im just looking for some insight as to how you would answer this question.
How would you handle an irate person who insists on screaming obscenities while walking through the mall?