Hello fountain, see you on here more than you know where! I've got a feeling that my time is nearly up with this laptop. It is getting close to the 30 days if your right. I rang up dell, and they basically refused to get it fixed for me. I didn't even ask for my money back! They told me i had to have seven dead pixels close together, and within the centre of the screen. Surely there inhouse policy should not affect my rights, as you said.