We're currently using AOL as our ISP, and we've been quite happy with it. We recently got a free 1 month trial of MSN - based on the fact that it would be a few dollars cheaper each month. We weren't very impressed. We can only check the hotmail account belonging to the person paying, MSN IM doesn't work properly when it's running, and we have just found out that we have been charged for the month. They gave us a three month period to figure everything out, and they gave us free Tech Support until then, so I just wanted to check if anyone else has had similar problems and figured them out. Any advice? Thanks.